SingTel Speak to Centre by ONG&ONG

ONG&ONG have developed the interior of the SingTel Contact Centre in Singapore.

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Task description

The venture brief was to upgrade SingTel’s present make contact with centre. For this venture, the concept was to create a balanced workplace exactly where excellent customer support could be delivered while also making sure the wellbeing of SingTel’s workers. Offered the difficult nature of function at SingTel, it was only normal to incorporate areas for relaxation and recreation within the workplace itself. With this in thoughts, huddle places were included in the layout to serve as areas for efficient collaboration as effectively as spaces in which personnel can unwind and reenergize.

A common walkway was created to serve as a ‘road’ that would hyperlink the various spaces inside the speak to centre. This road brings workers and visitors alike on a journey exactly where they can knowledge the numerous themed huddle locations, which had been inspired by the truth that SingTel is an indispensable part of everyone’s existence, whether they are at property, in the workplace, working out at the fitness center, or spending time outside. The huddle regions serve as places of interaction and collaboration as properly as venues the place every person can gather collectively to conduct special events.

The street is also a journey via time and showcases the evolutionary background of communication technological innovation via the interior design and style of the coaching rooms. Every single coaching room uniquely captures aspects of communication from distinct eras – from the caveman days up till the contemporary Internet Age. Rather of rigid and imposing coaching rooms, the space interior offer a relaxed environment, and achieves this through the introduction of lower height discussion tables and lounge seats, thus creating a significantly less formal and more engaging atmosphere.

This is a great demonstration of how numerous suggestions relating to the idea of communication, which is SingTel’s main line of perform, had been seamlessly integrated into both the aesthetic and practical factors of this office.

Design: ONG&ONG

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